Frequently Asked Questions

Everything you need to know about keeping your footwear fresh.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for sneaker care products?

We offer a 30-day return policy on all unused and unopened items. Due to the nature of our cleaning solutions, we cannot accept returns on products that have been opened or tested.

Are your cleaning solutions safe for all materials?

Yes, our signature cleaning solution is formulated to be safe on leather, suede, nubuck, canvas, and knit materials. We recommend testing a small, inconspicuous area first.

Do you ship internationally?

We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.